DVDonline.com.au utilises Australia Post for shipping, and PayPal Australia for credit card payment. We also accept direct bank transfer and money order within Australia.
Shipping Within Australia
The shipping and handling costs are calculated as the table below:
|Quantity||Postage & Handling Fee
|For Purchase Within Australia||AU$2.00 (Flat Rate)
Shipping Outside Australia
|Quantity||Postage & Handling Fee
|For Purchase Within New Zealand||AU$2.00 (Flat Rate)
|The rest of the world above AU$250.00||FREE
For buyer OUTSIDE Australia, we can only ship up to 20 single CD/DVD per parcel; or up to 10 DVD BOXSET per parcel; and/or any combinations that does not exceed 10 kg per order.
For purchases made from most international locations we will in most cases, at our sole discretion, request a copy of your credit card statement and credit card to (a) prove your identity and (b) prove that you own the credit card. Please accept that we need to take these steps as fraud-prevention measures.
Your signature may be required to confirm receipt and acceptance of deliveries. Your daytime contact phone number will be included where possible so as local delivery people can contact you if necessary.
Regardless of the normal delivery time for international orders, it is not unusual for such mail to be delayed given the security concerns in our world at the moment. There are numerous reasons for delays as well as possible delay in customs. DVDonline.com.au must allow at least 5 - 6 weeks before we can request an investigation by Australia Post for any late delivery.
The shipping and handling costs are calculated based on the weight and shipping country at real time, of which are categorised into 4 zones. For more information about the country zones, please refer to Australia Post website at www.austpost.com.au. Please note that there is a AU$5.00 handling fee for purchases outside Australia.
DVDonline.com.au does not charge any customs duties on International shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they our responsibility.
While we do not expect that there will be any additional charges attached to your order, we recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your on-line order. DVDonline.com.au cannot be held responsible for international taxes or levies charged for your order.
YOU are responsible for ensuring that the content of your order meets all censorship requirements in your country and DVDonline.com.au cannot be held responsible for confiscated packages.
Orders for in stock items made before 12:00PM AEST on a business day will be dispatched the same day.
Orders for items not stocked at our office will be dispatched in 5 business days. If you place an order for an item which is out of stock with our supplier, you will be contacted immediately regarding the expected dispatch date.
Unfortunately some of our distributors do not shrink wrap all products, however they are still brand new and unused.
DVDonline.com.au cannot be responsible for any loss of, damage to, late delivery or non-delivery of goods ordered from our web site. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this web site and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably do so when proceeding with an order. In rural and regional areas of Australia, delivery times for Regular Parcel Services are in respect of delivery to the Post Office of the principal township in that area (normally is within 6 days). Delivery to final destinations may take longer. If in doubt please check with your local Post Office.
At present, payment is accepted via PayPal, Credit Card (Master Card and Visa Card via PayPal), Direct Debit and Money Order. Direct Debit and Money Order payments only available WITHIN Australia.
PayPal is fast and easy to set up and use! PayPal guarantees buyers against unauthorised transactions. If you do not have one already, you can set up a free paypal buying account. For added security, PayPal does not share your financial details with sellers. Check out the PayPal website to sign up, and see just how easy and safe it is to make online purchases.
For customers who do not feel safe providing their credit card details on the internet, we provide bank transfer (direct debit) and money order as payment options within Australia. Simply select which payment method that you prefer when checking out from shopping cart.
Return & Exchange Policies
While customers' satisfaction are important to us, unfortunately, all DVD / CD products are not returnable as they can be easily copied. We will however, gladly exchange the product(s) purchased at no additonal cost.
Our Exchange policy
- We cannot exchange items unless they are defective or damaged, thus choose the products carefully before submit the purchase, as there are no returns for incorrect ordering.
- Exchanged item(s) can only be exchanged with the same product(s)
- Exchanged item(s) must be purchased from DVDonline.com.au
- Exchanged products can usually be exchange if they are received back by DVDonline.com.au within 30 days of shipment
- We cannot accept items returned after 30 days or that are in unsellable condition, or that have missing parts.
Instructions for Exchange
If a return is made pursuant to the policies set forth above, here's how to return the product to us:
If you no longer have the original invoice, please request a copy from us by e-mail at email@example.com to enclose with your returned product. This way we'll know exactly who the product is from and there will be no confusion.
Then send the product(s) back to:
PO Box K81
Haymarket, NSW 1240
We recommend that you insure the parcel (at your cost) when returning products to us. At the end of the day, it's important that YOU are satisifed with your purchase. If you're not, and don't feel your exchange fits in with our policies, drop us an email and explain the situation support@DVDonline.com.au . Please don't just send the item back without talking to us first.
Our product prices are always subject to change without notice. If a product has been listed at an incorrect price, we reserve the right to refuse or cancel your order for that product or service even if your order has been confirmed, or we may advise you of such via our regular weekly email updates with the option of cancelling the order or paying the corrected amount. For more information on our pricing policies, please see the Terms and Conditions.